Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides about betting sites not on GamStop for adults in the UK, so most messages concern accuracy, page feedback or editorial questions.
What we can help with
We are an independent information site, not a bookmaker. We do not run betting accounts, so we cannot see, change or fix anything on a player's account. We are happy to hear from you about:
- Corrections: an odds example, bonus condition, payment method or regulatory point that looks wrong or out of date. Our facts were last checked on 1 October 2026, and bookmaker terms change often.
- Clarifications: a term we have used, such as wagering requirements, minimum qualifying odds or KYC checks, that you would like explained more clearly.
- Topic suggestions: markets, bet types or payment questions you would like covered, from each-way betting to e-wallet availability.
- Editorial or partnership enquiries: please say who you represent and what you propose.
- Your experience: if a bookmaker's terms did not match how it was described, tell us. We treat this as a reader report, not as proof, and we may check it against the bookmaker's published terms.
What to include in your message
A short, specific message gets the quickest useful reply. Please include:
- The page address or title you are writing about.
- The statement you are querying, quoted or described.
- What you believe is correct and, if possible, where you saw it, such as the bookmaker's terms page.
- The date you saw it, as promotions and conditions can change quickly.
Please do not send passwords, full card numbers or identity documents. We never need them.
Problems with a bookmaker or your account
If you have a dispute about a withdrawal, a voided bet, a bonus or a verification request, start with the bookmaker's customer support and its complaints procedure. Keep screenshots, dates, transaction references and copies of the terms that applied when you claimed any offer.
Be aware that many sites not on GamStop hold overseas licences rather than a UK Gambling Commission licence. That can mean you do not have the same route to UK dispute resolution or the same UK consumer protections. We cannot act as a mediator, recover funds or guarantee any outcome. Reading our casino guide may help you understand what to check before you register anywhere.
If gambling is causing you harm
If betting is affecting your money, relationships or mood, support is available. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open around the clock. GAMSTOP offers free self-exclusion across UK-licensed operators, and deposit limits, loss limits and gambling blocking software can also help. Please check each organisation's own site for current details.
Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.
What happens after you write
A member of our editorial team reads each message. We aim to answer genuine enquiries, but we cannot promise a reply time, and we may not respond to messages that are abusive, promotional spam or requests for account help. When a correction is justified, we update the page and the checked date.
How we handle commercial relationships
We may earn commission if you register with a bookmaker through links on this site. Commission does not decide how options are ranked, and it will not affect how we respond to a correction request. If you think a page is unfairly weighted, tell us and say why.
Where to find answers before you write
Many questions are covered in our guides on bonuses, payments, withdrawals, sports markets and regulation. Browse the site first, and if you cannot find what you need, send us a message. We would rather hear from you than leave a mistake uncorrected.